Frequently Asked Questions
Frequently Asked Questions
Sizing, materials and care
How do I know a piece will fit my suitcase, drawer or locker?
Every product page carries the measurements as they were given to us, and the stated capacity where there is one. Measure the space you are filling and compare before ordering — change of mind is not a returnable reason, so two minutes with a tape measure is time well spent.
What are the bags and organizers made from?
Most of the soft range is woven polyester, canvas, nylon or mesh; rigid pieces are moulded plastic; a few are wood or coated metal. The material is listed on each product page, along with the hardware where it matters.
How should I clean a fabric pouch or bin?
Follow the care note on the product page. Unlined fabric items generally take a gentle cold wash and air drying flat, while anything with a stiffened panel, a coated surface or glued reinforcement should be wiped with a damp cloth instead. Never tumble a reinforced bin.
Delivery
Where do you ship?
To all 50 US states. We do not ship internationally and cannot deliver to an address outside the United States.
What does delivery cost?
Nothing. Standard shipping is free on every order, with no minimum basket. There is one service only — no paid expedited or express option exists.
How long does it take?
Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. An order placed after 2:00 PM ET starts processing the next business day.
How do I follow my parcel?
A tracking number is emailed to you the moment the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, which is normal and not a sign that anything is wrong.
Paying
Which payment methods work here?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever applies to your basket is shown at checkout.
Is my card safe?
Checkout is SSL-encrypted and processed by Shopify Payments under PCI-DSS standards. We never store full card details on our servers.
Returns and refunds
What can I send back?
Manufacturing defects, damage that happened in transit, and wrong items received. Contact us within 30 days of delivery. Change of mind, a colour you pictured differently or a size you did not measure are not covered.
How do I start a return, and what if the parcel arrived damaged?
Email support@bagicon.com with your order number and a short description of the problem. Transit damage has to reach us within 72 hours of delivery, with photos of the product, the outer box, the shipping label and the inner packaging — those four settle a carrier claim quickly. We review and reply within 1-2 business days, and if the return is approved we cover the return postage.
When do I get my money back?
Once the item is back with us and inspected, the refund goes to the original payment method within 3-7 business days. Your bank may take a little longer to show it on a statement.
Everything else
Is the stock brand new?
Yes. Every item sold by Bagicon is brand new in its original packaging. We do not sell samples or refurbished goods, and we do not offer gift wrapping.
How do I reach a human?
Email support@bagicon.com or call +1 (440) 820-7633 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We answer within 1-2 business days.